Wyndham Grand Cancun All Inclusive Resort & Villas

As of April 1,2021 VISITAX for foreign tourists comes into force. Payment in the amount of 224 Mexican pesos (or $10 USD per person) can be done through the web portal http://visitax.gob.mx/. Foreign tourists can pay before or during their stay in Quintana Roo. Proof of payment must be presented at the airport prior to departure.
Front desk is open 24/7.
Sanitation fee USD 2.00 per room per night.
The cost of room service: 5.00 UAH.
Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
A resort fee is included in the total price displayed.
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December.
Children are considered those 11 years of age and younger. Guests 12 years of age and older will be charged as an adult.
Omni Cancun has moved to a “no cash” environment within our hotel. Guests are asked for a credit card upon check-in. Guests without a credit card will be asked to put down a 400.00 USD deposit per room per stay, which will be applied to their room as a credit balance. If for any reason the 400.00 USD deposit is not used during the stay, the unused portion of the amount will be refunded upon check-out in USD.
The use of a debit card will initiate, at the time of check-in, an immediate deduction from guest's bank account for the room rate, inclusive of tax, for all room nights plus 100.00 USD per night for incidentals.
Upon check-out, any unused funds will be credited back to the account. Based upon the business rules of the bank, it may take 72 hours or longer for the bank to process this back to guest's account.
The resort does not accept pets on the property. Guide dogs for the blind or otherwise disabled are exempt from the pet policy; there is no weight limit or pet fee.
Up to 2 children 3 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
Only registered guests are allowed in the guestrooms.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Construction is underway at a neighboring building and there may be noise disturbance from the construction work.

To present or pay directly at the hotel where applicable.